Shipping policy

Order Processing

We offer shipping within Australia, New Zealand and internationally.

Please note that all delivery timeframes are estimates and are in addition to our order processing and dispatch time.

Please allow 1–2 business days for order processing. You will receive an email with tracking details within 24 hours of your order being dispatched.

Domestic Shipping (Australia)

Standard Shipping: 

Standard Delivery takes 2–8 business days with a flat $15AUD shipping charge

Express Shipping: $20AUD. Delivery takes 1–4 business days.

Orders are shipped via Australia Post. A tracking number will be provided.

International Shipping

We ship to worldwide and International shipping rates are calculated at checkout based on your location and order weight. Delivery typically takes 7–21 business days depending on your region.

Standard Shipping: $25AUD Delivery takes 6–27 business days.

Express Shipping: $25AUD Delivery takes 2–14 business days.

USA customers: Duties and tariffs are included in the price.

Please note: International orders may be subject to customs duties, import taxes, and brokerage fees, which are the responsibility of the recipient. We are not responsible for delays caused by customs processing.

Delivery Information

Our shipping estimates are provided as a guide only. Delivery timeframes are based on estimated transit times between metro areas of major cities and may vary depending on your location.

International orders may also be subject to customs processing, which can affect delivery times.

While we do everything we can to ensure your order arrives as quickly as possible, delays can occasionally occur due to circumstances outside of our control. Gilding Cooper is unable to accept liability for delivery delays once an order has been dispatched.

Tracking & Lost Packages

Every order includes tracking. You'll receive your tracking number by email once your order has shipped.

If your package is lost or arrives damaged, please contact us within 7–14 days of the expected delivery date. We will investigate with the carrier and either reship your order or issue a full refund.

Address Changes

Please double-check your shipping address at checkout. If you notice an error, contact us immediately at orders@gildingcooper.com and we'll update the address before your order is dispatched.

Returns & Refunds

For change of mind returns or faulty items, please refer to our Returns Policy. Your purchase is covered by Australian Consumer Law guarantees.